Privacy Policy
This policy explains what AirSystem HQ collects, how it is used, and the choices you have. It applies to the AirSystem HQ mobile app and this website.
1. Information we collect
- Account details you give us, such as name, email, phone, company and address.
- Equipment and service records you enter, including nameplate details, service history and maintenance schedules.
- Files you upload, such as photos, visit reports, invoices and manuals.
- Business records your company enters: customers, quotes, invoices, orders, purchase orders, price sheets, stock, service agreements and jobs.
- Location, only when a technician chooses to share it with their company's dispatch. It is collected while the dispatch page is open, stores the latest position only, and stops when the page is closed.
- Job addresses, which are sent to OpenStreetMap services to place them on the map and estimate drive times.
- Subscription status, and technical data needed to run and secure the service.
2. How we use information
To create and manage your account, provide the app's features, sync your data across devices, verify subscriptions, answer support requests, keep the service secure and improve it.
3. Payments
Subscriptions are processed by Apple, Google or Stripe. We do not receive your full card number.
4. Sharing
We do not sell personal information. We share it with service providers that help us run AirSystem HQ (hosting, authentication, analytics, email, payments and mapping and routing, and AI processing of the questions, photos and schedules you submit) only as needed, and when the law requires it. In a company workspace, your data is visible to that company's authorized members and administrators.
Your customers and the customer app. When one of your customers connects to your company with their code, they choose what to share with you: their equipment list, service history and contact details. That information belongs to the customer. It is shown to your team so you can serve them, and it is removed from your account when the customer disconnects or you end the connection. Customers see only what you switch on (visits, quotes, agreement, invoices) and never your costs or margins.
Billing. Team plans are billed by Stripe and Solo plans bought in the app are billed by Apple or Google. We receive the plan, seat counts and payment status, not your card number.
5. Data retention
We keep your data while your account is active and as needed for legal, dispute, fraud-prevention and enforcement purposes. When a deletion request is completed, account data is removed or anonymized except where records must be retained.
6. Account and data deletion
You can delete your account in the app under Account, or follow the steps on the Delete Account & Data page.
7. Security
We use reasonable administrative and technical safeguards. No system can be guaranteed completely secure.
8. Children
AirSystem HQ is intended for business use and is not directed at children under 13.
9. Your choices
You can update certain account information in the app, request deletion, and contact us with privacy questions.
10. Changes to this policy
We will post updates on this page with a new date.
11. Contact
Privacy questions: support@airsystemhq.com